these digitalized times, when almost all of the businesses and workers are online, it has become relatively difficult to communicate with people. There are a lot of people who can communicate effectively face-to-face, but when it comes to communicating online, they come off as disingenuous, awkward, or rude. The biggest difficulty is that people lack an element when communicating online: non-verbal communication.
Given that a lot of meetings occur online, communication isn’t just any skill to have – it’s essential. Good communication can be the difference that prevents problems, improves the flow of work, and makes the working of the team smooth. It doesn’t matter who you are, you need to master the skill of online communication, and the sooner you do, it gets better for you. There are some ways that you can use to improve your online communication.
Take time to Write a Proper Response: A positive side of communicating online is that we get a lot of time to properly draft a response. It means you can say the right thing; put in a lot of thought before replying and give more clarity to your point. No one expects instant online replies anymore, therefore you have a lot of extra time to spend on writing a good response.
Stop Saying so Much, Listen More: Instead of immediately replying to someone, try to get more information and a better understanding of what the other person is saying. A lot of people struggle to communicate clearly online and you should be able to help them out by seeking clarity whenever possible. You can try asking questions and have them answer in order to gain more clarity.
Speak in the Voice of the Audience: Clarity works everywhere and if you explain something complex in a simple and easy way, you will win it. Don’t use fancy lingos and complicated words unnecessarily. No one has ever complained about using complicated words in place of a less common word so use the industry jargon appropriately. There is no point in using complex words and distancing yourself from your audience.
Try and Match the Length of the Replies: If someone praises you by writing a paragraph and it is 7-8 lines long and you just reply to it with a ‘thnx’, it makes you look like a rude and arrogant person. Instead, just focus on adding some substance to your reply and show that you actually care. If you make a habit of being mindful, it goes a long way.
Avoid Using All Caps: If you’re writing something in all caps it feels like you’re yelling and nobody likes to get yelled at. Avoid using all caps until and unless you really need to make a good point. Use all caps to draw attention to something important but just be careful that it is not obvious that you are angry or upset about something.
Avoid Sarcasm: As much as everybody enjoys sarcasm, avoid being sarcastic in front of people you’re trying to communicate with about something important. Unfortunately, sarcasm doesn’t translate well online and you can get yourself in trouble. Unless you’re very close to someone and they understand your sense of humor, most of the sarcasm will be missed.
While communicating, it is good to be nice. Communication is always two-way and you have nothing to gain and nothing to lose by making the other person feel bad. Try to make the person on the other end care about them.